Caregiver Positions
Homecare Aides provide service to individuals in their own homes and communities who need assistance caring for themselves as a result of old age, sickness, disability, and/or other inflictions. Personal Care may include assistance with the activities of daily living, housecleaning, laundry, meal preparation, transportation, companionship, respite, and advice on such things as nutrition, cleanliness, and household activities.
Homecare Aides are responsible for ensuring that service is delivered in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.
Reporting Relationship
- Reports to Supervisor
Caregiver Responsibilities
- Assist with the activities of daily living and personal care, including:
- Bathing
- Shaving
- Ambulation
- Mouth Care
- Dressing
- Exercise
- Hair Care
- Feeding
- Toileting
- Nail Care
- Positioning
- Medication Reminding
- Skin Care
- Transferring
- Vital Signs and Blood Pressure
- Ensure the client’s safety and security by supervising the home environment.
- Teach/perform meal planning and preparation, as well as routine housekeeping activities such as making/changing beds, dusting, vacuuming, washing floors, cleaning the kitchen and bathroom, and laundry.
- Provide companionship, including social interactions, conversations, emotional reassurance, and encouragement of activities that stimulate the mind.
- Provides respite care for families in accordance with care plans.
- Perform/assist with essential shopping/errands, which may include handling the client’s money in accordance with the care plan and under the observation of the Supervisor.
- Assist clients with following a written, special diet plan and reinforcement of diet maintenance, which is provided under the direction of a Physician and as identified on the care plan.
- Escort clients to medical facilities, errands, shopping, and outings as specified in the care plan.
- Assist in basic client transfers, provided the client has been assessed as capable of ambulating without assistance and/or another trained caregiver (including family) is involved in the transfer.
- Assist clients with communication by writing or typing correspondence for them or researching information for them.
- Provide companionship, friendship, and emotional support.
- Talk, listen, share experiences, play games/cards, read to clients, etc.
- Help keep clients in contact with family, friends, and the outside world.
- Provide transportation to medical appointments, grocery stores, and errands.
- Accompany clients to recreational and/or social events.
- Assist with plans for visits and outings.
- Participate in the Care Team by providing input and making suggestions.
- Ensure service is delivered in accordance with all relevant policies, procedures, and practices.
- Monitor supplies and resources.
- Evaluate the program and make recommendations to it, as indicated.
- Follow the written care plan.
- Carry out duties as assigned by the Supervisor.
- Observe clients and their environments and report unsafe conditions to the Supervisor.
- Observe clients and their environments and report behavior, physical and/or cognitive changes, and/or changes in living arrangements to the Supervisor.
- Complete and maintain records of daily activities, observations, and direct hours of service.
- Attend orientation, in-service training sessions, and staff meetings.
- Develop and maintain constructive and cooperative working relationships with others.
- Make decisions and solve problems.
- Communicate with Supervisor and co-workers.
- Observe, receive, and obtain information from relevant sources.
- Perform other duties as required.
Knowledge, Skills, and Abilities
- Knowledge of personal care and home management skills
- Knowledge of principles and processes for providing client and personal care services, including health determinants, meeting quality standards, and evaluation of client satisfaction
- Knowledge of the information and techniques needed to diagnose and treat injuries, including emergency first aid and CPR
- Knowledge of the English language
- Knowledge of clerical procedures such as maintaining records and completing forms
- Ability to competently assist clients with their activities of daily living
- Ability to be aware of other people’s reactions and understand why they react as they do
- Ability to establish and maintain relationships
- Ability to teach others
- Ability to listen actively
- Ability to identify problems and determine effective solutions
- Ability to apply reason and logic to identify strengths and weaknesses of possible solutions
- Ability to monitor and assess themselves, clients, and effectiveness of service
Caregiver Qualifications/Education
- Certification in Personal Care
- Current Driver’s License
- Proper Vehicle Insurance Coverage
Caregiver Training/Experience
- May require related experience
- On-the-job training for new activities
- May require similar social and cultural backgrounds with some clients
Office Personnel Positions
Electronic Visit Verification Clerk
Electronic Visit Verification Clerk responsibilities include but are not limited to, managing all scheduling and staffing processes, including staff selection and maintaining client satisfaction. Monitor the Call Dashboard to ensure that all scheduled aides report to their assignments and document and report as necessary.
EVV Clerk Responsibilities
- Make all schedule changes and updates as necessary, and make sure to cover all open cases.
- Answer all incoming phone calls. Tries as best as possible not to miss any incoming phone calls and places people on hold as necessary as calls come in.
- In the event that there is a call out, the clerk is required to contact the client, inform the client that someone else will service them for the day, and make every effort to cover the case.
- Our goal is to maximize visits.
- Monitor the Call Dashboard according to agency policy and document every visit each time an aide fails to call in or out for a visit.
- Notify the client and Supervisor of any changes in service in a timely manner.
- Document all miss-visits with the appropriate reasons.
- Actualize all visits with the Manage Care Organization: AMG, BLU, and UHC.
- Communicate with the aides that they must clock in/out. Private pay, VA Hospital, and Veterans Home Care should be the only aides clocking in and out of Caresmartz360+. If they clock in/out correctly, their clock should automatically actualize.
- Work together with the Human Resource Department/Supervisor regarding aide evaluations.
- Work together as a team with the Finance Clerk and act as a guide for payroll.
- Communicate with HR any aide who is unable or unavailable to work.
- Report all incidents and changes in patient status to the Supervisor so an incident report can be completed.
- Transfer all client complaints to the supervisor if the supervisor is not able to resolve them.
- Assist with all other agency job functions as needed due to absence and agency overflow.
Office Personnel Application Form
Transportation Positions
Our drivers are compassionate, caring, reliable, and responsible individuals charged with transporting clients with mobility challenges or individuals/seniors and others who require transportation to their destinations safely.
Personal Care Services MidSouth Transportation provides transportation services to individuals with transportation needs so that they can continue with their daily lives without being impeded by travel.
Transportation Responsibilities
- Show up to work in a timely manner.
- Take work orders from the supervisor for client trips.
- Drive clients to their destinations on time.
- Assist clients as they get into and out of the vehicle.
- Report any incidents or accidents to the supervisor.
- Operate wheelchair lifts as needed.
- Adhere to company policies and procedures.
- Notify the Office or Immediate Supervisor 6 hours before the scheduled vehicle pick-up if you are unable to report.
Transportation Qualifications
- Must have previous customer service experience with a good track record of assisting customers in a thoughtful, caring, and timely manner
- Must possess a minimum of a valid F Endorsement License
- Must have a clean driving record
- Must have a great work history with a track record of being a reliable, responsible
- individual (must provide references from the previous employer)
- Must have a high school diploma or GED
- Must have a working phone and be available for assignments as needed
Knowledge, Skills, and Abilities
- Know how to keep a level head in a busy environment
- Must be passionate about helping people
- Great communication skills
- A good working knowledge of the West Tennessee area is a plus
- First Aid/CPR certification is a plus but not required
- If PCS MidSouth Transport LLC pays for your DOT and Drug test, you are required to work 91 days
- If you quit prior to 91 days, then the charge for the DOT and Drug test will be deducted from your last paycheck.